Can't get computer to connect

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10 years 8 months ago #1113 by Ron Barlow
Recently purchased Xprotolab. it works but can't connect to a computer - tried all sorts of things and as per instructions but "Not Connected"
Selected "Options" "Usb" "connect" - it tries but no!
Any help??

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10 years 8 months ago #1114 by ganzziani
Did you install the drivers using the Zadig tool?

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10 years 8 months ago #1115 by Ron Barlow
Yes I did.

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10 years 8 months ago #1116 by ganzziani
So you have the XScopes in the device manager? You normally don't need to manually connect when the device is plugged in. The PC interface will automatically connect.

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10 years 8 months ago #1117 by Ron Barlow
Xscopes appears when I plug Xprotolab in. I checked the driver and the message is "Windows cannot load.....driver corrupt or missing (Code 39)/\r\n/Tried reloading driver etc, etc (icluding latest download from gabotronics) but no difference!/\r\n/Another hour wasted - frustration, frustration!!!!!

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10 years 8 months ago #1118 by ganzziani
You could also try using the XP version of the Zadig tool.

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